Privacy & Data Protection Policy
This following document outlines our practices regarding the collection, use, and disclosure of certain information, including your personal information in connection with our brand (SQUARE METRES).
Collection of Information
We receive and store information about you such as:
- Information you provide to us:
We collect information you provide to us, which includes:
- your name, email address, telephone number, and other identifiers you might use. We collect this information in a number of ways, including when you enter it while using our website, interact with our customer service, or participate in surveys or marketing promotions;
- Information we collect automatically:
We collect information about you and your use of our service, your
interactions with us and our advertising, as well as information regarding
your network, network devices, and your computer you might use to access
our website. This information includes:
- your interactions with our emails and texts, and with our messages through push and online messaging channels;
- details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- re-settable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers;
- information collected via the use of cookies, web beacons, and other technologies, including ad information (such as information on the availability and delivery of ads, the site URL, as well as the date and time).
What we do with your information
We use information to provide, analyze, administer, enhance, and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use such information to:
We may use your personal information to:
- help us quickly and efficiently respond to inquiries and requests;
- provide information on our products and services – we use information to provide you with information on products and services you have requested, and to communicate with you about them;
- communicate promotions and competitions – we use contact details you have given us, to provide you with information about our promotions, offers, and events that we think will be of interest to you;
- respond and process enquiries, suggestions, and complaints; if you make an enquiry, suggestion, or complaint, we will use that information to provide you with an appropriate solution and to improve our products, services, and communications.
When do we send you marketing communications
We will only send you marketing communications where there is a necessity for us to do so. You have the right to withdraw your consent for us to use your personal information at any time for marketing communications. To unsubscribe from marketing communications, click on the ‘unsubscribe’ link in any marketing email received from us.
We only use your personal information where it is permitted by laws that protect your privacy rights. These include but not are not limited to:
- we have your consent (if applicable);
- we need to use the information to perform a contract with you;
- it is fair to use the personal information in our interests and at no disadvantage whatsoever to your personal interests– this can include but not limited to marketing additional products or services to you.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Information Security
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
